{"xsrfToken":"2478412acfc27f4444eda423be9b7f87a216eaf0_lout","branding":{"id":"10","key":"caepos","name":"Centro de Ayuda al Estudiante Posgrado","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#00060b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3580e421-aba4-440d-b916-5371e5e8dbde/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1ODBlNDIxLWFiYTQtNDQwZC1iOTE2LTUzNzFlNWU4ZGJkZSI6WyJyZWFkIl19LCJleHAiOjE3MzUyMDcyNjIsIm5iZiI6MTczNTIwNjY2Mn0.fYFo_ACUJ7svPO_y5bOMI8Wgf7hTVOFoU00RcfeA5_0&client=47fc0661-9cf7-46b6-8101-c048d78d1aca&height=300&mode=fit","bannerMediaApiFileId":"3580e421-aba4-440d-b916-5371e5e8dbde","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"caepos","projectId":10065,"serviceDeskId":10,"name":"Centro de Ayuda al Estudiante Posgrado","description":"<p>Welcome! You can raise a request for Centro de Ayuda al Estudiante Posgrado using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"69","name":"Enviar Solicitud - Centro de Ayuda al Estudiante","descriptionHtml":"","callToAction":"Enviar Solicitud - Centro de Ayuda al Estudiante","introHtml":"<p>Gestión de Soporte Técnico para Alumnos USMP</p>","icon":10499,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[17],"key":""},{"id":"70","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10545,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[17],"key":""},{"id":"71","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":10549,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[17],"key":""},{"id":"72","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":10541,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"73","name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","icon":10536,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[17],"key":""},{"id":"74","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":10539,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[17],"key":""},{"id":"75","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":10520,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[17],"key":""},{"id":"76","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":10535,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[17],"key":""},{"id":"77","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[69,70,71,72,73,74,75,76]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAEPOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMDc4NjIsIm5iZiI6MTczNTIwNjY2Mn0.7zcXpa4PE20zjAcRMYbG-6UaZdILrW0bzLrh1E8cy9c","targetCollection":"upload-project-10065","endpointUrl":"https://api.media.atlassian.com","clientId":"47fc0661-9cf7-46b6-8101-c048d78d1aca","tokenDurationInMins":20}},"reqCreate":{"id":69,"projectId":10065,"form":{"name":"Enviar Solicitud - Centro de Ayuda al Estudiante","descriptionHtml":"","callToAction":"Enviar Solicitud - Centro de Ayuda al Estudiante","intro":"<p>Gestión de Soporte Técnico para Alumnos USMP</p>","instructions":"","icon":10499,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/69","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/69","calendarParams":{"firstDay":1,"date":"2024-12-26T04:51:03-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMDc4NjMsIm5iZiI6MTczNTIwNjY2M30.zItIm7LhX3q86ICQhLpAx_7DpbzRNesFZrAKTkWNTI8","targetCollection":"upload-project-10065","endpointUrl":"https://api.media.atlassian.com","clientId":"47fc0661-9cf7-46b6-8101-c048d78d1aca","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-09-04T23:31:38.688544969Z","publish":{"jira":{"issueRequestTypeIds":[69],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[69],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[69],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Centro de Ayuda al Estudiante Posgrado","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"0b0e828b-b7e9-473b-accf-a642d7e74b81"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"97166209-52b8-431c-9a8a-65c82845cfbd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ed4c8172-e8b3-4dbb-ba12-28959afd1810"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6f5c55f2-5bf6-43fe-b830-82b20116684d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"1f94627d-bfd1-4f15-b5d8-9a66e634fe0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"78e96a7b-5673-4717-9008-03a573f3b0b0"}},{"type":"paragraph","attrs":{"localId":"27ba6895-cdf5-4d4b-8246-a374ac58bf85"},"content":[{"type":"text","text":"(Si no recuerda su correo dar clic aquí)","marks":[{"type":"link","attrs":{"href":"https://uvm.usmpvirtual.edu.pe/reset-password"}},{"type":"strong"},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8a4032ae-260d-464d-b25a-b60e36938a5b"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Nombre del Estudiante","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"4":{"type":"te","label":"Correo institucional USMP","description":"","validation":{"rq":true},"jiraField":"customfield_10044","defaultAnswer":{"text":"name@usmp.pe"},"questionKey":""},"2":{"type":"rt","label":"Descripción","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Descripción"}]}]}},"questionKey":""},"7":{"type":"tl","label":"D.N.I","description":"","validation":{"rq":true,"mnc":8,"mxc":12},"jiraField":"customfield_10057","questionKey":""},"3":{"type":"at","label":"Cargar Archivos","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Tema de Ayuda","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Manejo y uso de las plataformas educativas USMP y Mi Campus Virtual","other":false},{"id":"4","label":"Matrícula de asignaturas","other":false},{"id":"2","label":"Consulta sobre asignaturas (Horario, docente, notas, materiales)","other":false},{"id":"3","label":"Consulta de historial académico y programación de asignaturas pendientes por matricular","other":false},{"id":"7","label":"Actividades Académicas (presentación de tareas, exámenes, enlaces, reprogramaciones, informe de turnitín)","other":false},{"id":"10","label":"Reprogramaciones","other":false},{"id":"11","label":"Asesoría Virtual","other":false},{"id":"9","label":"Riesgo Académico","other":false},{"id":"6","label":"Tutoría Académica","other":false},{"id":"5","label":"Convalidación de Asignaturas","other":false},{"id":"8","label":"Otros","other":false}],"questionKey":""},"1":{"type":"tl","label":"Asunto","description":"","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":"Asunto"},"questionKey":""}}},"uuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-09-04T23:31:38.688544969Z","publish":{"jira":{"issueRequestTypeIds":[69],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[69],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[69],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Centro de Ayuda al Estudiante Posgrado","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"0b0e828b-b7e9-473b-accf-a642d7e74b81"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"97166209-52b8-431c-9a8a-65c82845cfbd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ed4c8172-e8b3-4dbb-ba12-28959afd1810"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6f5c55f2-5bf6-43fe-b830-82b20116684d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"1f94627d-bfd1-4f15-b5d8-9a66e634fe0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"78e96a7b-5673-4717-9008-03a573f3b0b0"}},{"type":"paragraph","attrs":{"localId":"27ba6895-cdf5-4d4b-8246-a374ac58bf85"},"content":[{"type":"text","text":"(Si no recuerda su correo dar clic aquí)","marks":[{"type":"link","attrs":{"href":"https://uvm.usmpvirtual.edu.pe/reset-password"}},{"type":"strong"},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8a4032ae-260d-464d-b25a-b60e36938a5b"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Nombre del Estudiante","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"4":{"type":"te","label":"Correo institucional USMP","description":"","validation":{"rq":true},"jiraField":"customfield_10044","defaultAnswer":{"text":"name@usmp.pe"},"questionKey":""},"2":{"type":"rt","label":"Descripción","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Descripción"}]}]}},"questionKey":""},"7":{"type":"tl","label":"D.N.I","description":"","validation":{"rq":true,"mnc":8,"mxc":12},"jiraField":"customfield_10057","questionKey":""},"3":{"type":"at","label":"Cargar Archivos","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Tema de Ayuda","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Manejo y uso de las plataformas educativas USMP y Mi Campus Virtual","other":false},{"id":"4","label":"Matrícula de asignaturas","other":false},{"id":"2","label":"Consulta sobre asignaturas (Horario, docente, notas, materiales)","other":false},{"id":"3","label":"Consulta de historial académico y programación de asignaturas pendientes por matricular","other":false},{"id":"7","label":"Actividades Académicas (presentación de tareas, exámenes, enlaces, reprogramaciones, informe de turnitín)","other":false},{"id":"10","label":"Reprogramaciones","other":false},{"id":"11","label":"Asesoría Virtual","other":false},{"id":"9","label":"Riesgo Académico","other":false},{"id":"6","label":"Tutoría Académica","other":false},{"id":"5","label":"Convalidación de Asignaturas","other":false},{"id":"8","label":"Otros","other":false}],"questionKey":""},"1":{"type":"tl","label":"Asunto","description":"","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":"Asunto"},"questionKey":""}}},"uuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"linkedJiraFields":["summary","description","customfield_10043","customfield_10044","customfield_10057"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}