Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"41edba0361df169d2e6eada2041bd070e4455413_lout","branding":{"id":"10","key":"caepos","name":"Centro de Ayuda al Estudiante Posgrado","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#00060b","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3580e421-aba4-440d-b916-5371e5e8dbde/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1ODBlNDIxLWFiYTQtNDQwZC1iOTE2LTUzNzFlNWU4ZGJkZSI6WyJyZWFkIl19LCJleHAiOjE3ODY4MjEwNzIsIm5iZiI6MTc4NjgyMDQ3Mn0.uqZFNbUi-Ll6H1rYLrNoW0Cy-jbu2mGjMEbRKV1OCME&client=47fc0661-9cf7-46b6-8101-c048d78d1aca&height=300&mode=fit","bannerMediaApiFileId":"3580e421-aba4-440d-b916-5371e5e8dbde","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"caepos","projectId":10065,"serviceDeskId":10,"name":"Centro de Ayuda al Estudiante Posgrado","description":"<p>Welcome! You can raise a request for Centro de Ayuda al Estudiante Posgrado using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"69","name":"Enviar Solicitud - Centro de Ayuda al Estudiante","descriptionHtml":"","callToAction":"Enviar Solicitud - Centro de Ayuda al Estudiante","introHtml":"<p>Gestión de Soporte Técnico para Alumnos USMP</p>","icon":10499,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[17],"key":""},{"id":"70","name":"Informar de un error","descriptionHtml":"","callToAction":"Informar de un error","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10545,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[17],"key":""},{"id":"71","name":"Otras preguntas","descriptionHtml":"","callToAction":"Otras preguntas","introHtml":"<p>¿No ves lo que estás buscando? Elige esta opción y te ayudaremos.</p>","icon":10549,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[17],"key":""},{"id":"72","name":"Preguntas acerca de la prueba del producto","descriptionHtml":"","callToAction":"Preguntas acerca de la prueba del producto","introHtml":"<p>¿Estás probando nuestro producto y deseas obtener más información? Selecciona esta opción y estaremos encantados de responder a tus preguntas.</p>","icon":10541,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"73","name":"Preguntas sobre la concesión de licencias y la facturación","descriptionHtml":"","callToAction":"Preguntas sobre la concesión de licencias y la facturación","introHtml":"<p>Elige esta opción si tienes preguntas sobre la concesión de licencias o la facturación.</p>","icon":10536,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[17],"key":""},{"id":"74","name":"Proponer mejoras","descriptionHtml":"","callToAction":"Proponer mejoras","introHtml":"<p>¿Ves algo que podamos hacer mejor? Somos todo oídos.</p>","icon":10539,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[17],"key":""},{"id":"75","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>¿Necesitas ayuda para instalar, configurar o resolver problemas? Selecciona esta opción para solicitar asistencia.</p>","icon":10520,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[17],"key":""},{"id":"76","name":"Sugerir una nueva característica","descriptionHtml":"","callToAction":"Sugerir una nueva característica","introHtml":"<p>Haznos saber cual es tu idea para una nueva característica.</p>","icon":10535,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[17],"key":""},{"id":"77","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[69,70,71,72,73,74,75,76]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CAEPOS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMzA1NzMyNTg3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjgyMTY3MiwibmJmIjoxNzg2ODIwNDcyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.V75h2rC4CPshbpJEv7saeAQrhxjv5sGKLf6xCCt9UMY","targetCollection":"upload-user-collection--1305732587","endpointUrl":"https://api.media.atlassian.com","clientId":"47fc0661-9cf7-46b6-8101-c048d78d1aca","tokenDurationInMins":20}},"reqCreate":{"id":69,"projectId":10065,"issueType":{"id":"10038","name":"Nueva característica"},"form":{"name":"Enviar Solicitud - Centro de Ayuda al Estudiante","descriptionHtml":"","callToAction":"Enviar Solicitud - Centro de Ayuda al Estudiante","intro":"<p>Gestión de Soporte Técnico para Alumnos USMP</p>","instructions":"","icon":10499,"iconUrl":"https://usmp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/69","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/69","calendarParams":{"firstDay":0,"date":"2026-08-15T14:01:13-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0N2ZjMDY2MS05Y2Y3LTQ2YjYtODEwMS1jMDQ4ZDc4ZDFhY2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMzA1NzMyNTg3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjgyMTY3MywibmJmIjoxNzg2ODIwNDczLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9._lLY_StSPvZQuG2XIm5gBS9GNsSZSEtnMeNxLxXcS5w","targetCollection":"upload-user-collection--1305732587","endpointUrl":"https://api.media.atlassian.com","clientId":"47fc0661-9cf7-46b6-8101-c048d78d1aca","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2026-08-12T15:13:05.691823660Z","publish":{"jira":{"issueRequestTypeIds":[69],"newIssueRequestTypeIds":[69],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[69],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Centro de Ayuda al Estudiante Posgrado","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"0b0e828b-b7e9-473b-accf-a642d7e74b81"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"97166209-52b8-431c-9a8a-65c82845cfbd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ed4c8172-e8b3-4dbb-ba12-28959afd1810"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6f5c55f2-5bf6-43fe-b830-82b20116684d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"1f94627d-bfd1-4f15-b5d8-9a66e634fe0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"text":"","layout":"default","localId":"a3723ef4-7675-415d-8f56-92a22b7decce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"b1022ce0-bf90-4bb2-92ac-2be2e01ba649"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8a4032ae-260d-464d-b25a-b60e36938a5b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"2c0455b4-b14e-4406-86c7-af53f3eb14d7"},"content":[{"type":"text","text":"Si su consulta no se encuentra dentro de los temas de ayuda, le compartimos los siguientes canales de atención:","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":4,"localId":"64e85275-f832-4554-b7fe-4656692b3c45"},"content":[{"type":"text","text":"tramite_documentario@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Atramite_documentario%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"certificados, constancias, accesos, Carnet universitario, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"fe6571a0-27ab-4c7c-bd99-1eeb01dc411d"},"content":[{"type":"text","text":"pagos@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Apagos%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"comprobante de pagos, confirmaciones de pagos, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"2eb9fa02-7788-4887-ae40-a25c9d451aae"},"content":[{"type":"text","text":"gradosytitulos_uva@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Agradosytitulos_uva%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"(obtención de grado académico, modalidades de tesis, requisitos)"}]},{"type":"heading","attrs":{"level":4,"localId":"123a5961-8795-42a1-8577-73c9e2ef45da"},"content":[{"type":"text","text":"capacitaciones@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Acapacitaciones%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"(Biblioteca virtual, certificados de programas de capacitación, manejo y uso de la plataformas educativas USMP Virtual y Mi Campus Virtual)"}]},{"type":"heading","attrs":{"level":4,"localId":"3b1659f3-f7ab-4272-882e-d165b2e68a60"},"content":[{"type":"text","text":"programaextension@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Aprogramaextension%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (diplomados, cursos, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"bda70f69-3315-43c5-8bf3-a4c2736bded8"},"content":[{"type":"text","text":"Para mayor información visita nuestra página Web "},{"type":"text","text":"https://www.usmpvirtual.edu.pe/","marks":[{"type":"link","attrs":{"href":"https://www.usmpvirtual.edu.pe/"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]}]}]}],"conditions":{"11":{"i":{"co":{"cIds":{"6":["9"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"6","type":"SOME_OF","constraint":["9"]}]}]},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Otros","conditions":["11"]}},"questions":{"8":{"type":"tl","label":"Nombre del Estudiante","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"13":{"type":"cd","label":"Programa","description":"Seleccione la maestría a la que pertenece","validation":{"rq":true},"choices":[{"id":"1","label":"Maestría E - Business","other":false},{"id":"2","label":"Maestría en Solución de Conflictos","other":false},{"id":"3","label":"Maestría en Derecho en Ciencias Penales","other":false},{"id":"4","label":"Maestría en Ciencias Contables y Financieras con mención en Gestión de Riesgos y Auditoría Integral","other":false},{"id":"5","label":"Maestría en Ciencias Contables y Financieras con mención en Tributación Fiscal y Empresarial","other":false},{"id":"6","label":"Maestría en Medicina","other":false},{"id":"7","label":"Maestría en Gerencia en Servicios de Salud","other":false},{"id":"8","label":"Maestría en Salud Ocupacional","other":false},{"id":"9","label":"Maestría en Educación con mención en Informática y Tecnología Educativa","other":false},{"id":"10","label":"Maestría en Educación con mención en Docencia Virtual","other":false},{"id":"11","label":"Maestría en Educación con mención en Políticas y Gestión de la Educación","other":false},{"id":"12","label":"Maestría en Seguridad Ciudadana y Criminología","other":false}],"questionKey":""},"14":{"type":"tl","label":"Celular","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"rt","label":"Descripción","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Descripción"}]}]}},"questionKey":""},"7":{"type":"tl","label":"D.N.I","description":"","validation":{"rq":true,"mnc":8,"mxc":12},"jiraField":"customfield_10057","questionKey":""},"3":{"type":"at","label":"Cargar Archivos","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Tema de Ayuda","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Consejería de Matrícula (programación académica, plan de estudios y elección de asignaturas)","other":false},{"id":"2","label":"Gestión de Matrícula (segunda cuota de pago y registro de asignaturas para estudiantes con pago adelantado, saldo a favor, confirmación de pagos y matrícula)","other":false},{"id":"3","label":"Problemas con la Matrícula (revisión de estados de convenios, problemas en la plataforma, errores e incidencias durante la matrícula)","other":false},{"id":"4","label":"Reincorporación y Continuidad (convalidación, cambio de modalidad y estudiantes irregulares)","other":false},{"id":"5","label":"Gestión de asignaturas ( Consultas relacionadas con horarios, docentes, calificaciones y materiales de las asignaturas)","other":false},{"id":"6","label":"Actividades académicas (Consultas sobre tareas, evaluaciones, enlaces de clases e informe de similitud de Turnitin)","other":false},{"id":"7","label":"Acompañamiento académico (Consultas sobre asesoría virtual, tutoría académica y seguimiento por riesgo académico)","other":false},{"id":"8","label":"Reprogramaciones académicas (Consultas sobre la solicitud y el seguimiento de reprogramaciones académicas)","other":false},{"id":"9","label":"Otros","other":false}],"questionKey":""},"1":{"type":"tl","label":"Asunto","description":"","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":"Asunto"},"questionKey":""}}},"uuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2026-08-12T15:13:05.691823660Z","publish":{"jira":{"issueRequestTypeIds":[69],"newIssueRequestTypeIds":[69],"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[69],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Centro de Ayuda al Estudiante Posgrado","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"0b0e828b-b7e9-473b-accf-a642d7e74b81"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"97166209-52b8-431c-9a8a-65c82845cfbd"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"ed4c8172-e8b3-4dbb-ba12-28959afd1810"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"6f5c55f2-5bf6-43fe-b830-82b20116684d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"1f94627d-bfd1-4f15-b5d8-9a66e634fe0d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"text":"","layout":"default","localId":"a3723ef4-7675-415d-8f56-92a22b7decce"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"b1022ce0-bf90-4bb2-92ac-2be2e01ba649"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8a4032ae-260d-464d-b25a-b60e36938a5b"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"2c0455b4-b14e-4406-86c7-af53f3eb14d7"},"content":[{"type":"text","text":"Si su consulta no se encuentra dentro de los temas de ayuda, le compartimos los siguientes canales de atención:","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":4,"localId":"64e85275-f832-4554-b7fe-4656692b3c45"},"content":[{"type":"text","text":"tramite_documentario@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Atramite_documentario%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"certificados, constancias, accesos, Carnet universitario, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"fe6571a0-27ab-4c7c-bd99-1eeb01dc411d"},"content":[{"type":"text","text":"pagos@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Apagos%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"comprobante de pagos, confirmaciones de pagos, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"2eb9fa02-7788-4887-ae40-a25c9d451aae"},"content":[{"type":"text","text":"gradosytitulos_uva@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Agradosytitulos_uva%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"(obtención de grado académico, modalidades de tesis, requisitos)"}]},{"type":"heading","attrs":{"level":4,"localId":"123a5961-8795-42a1-8577-73c9e2ef45da"},"content":[{"type":"text","text":"capacitaciones@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Acapacitaciones%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":"(Biblioteca virtual, certificados de programas de capacitación, manejo y uso de la plataformas educativas USMP Virtual y Mi Campus Virtual)"}]},{"type":"heading","attrs":{"level":4,"localId":"3b1659f3-f7ab-4272-882e-d165b2e68a60"},"content":[{"type":"text","text":"programaextension@usmpvirtual.edu.pe","marks":[{"type":"link","attrs":{"href":"https://www.google.com/search?q=mailto%3Aprogramaextension%40usmpvirtual.edu.pe"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" (diplomados, cursos, etc.)"}]},{"type":"heading","attrs":{"level":4,"localId":"bda70f69-3315-43c5-8bf3-a4c2736bded8"},"content":[{"type":"text","text":"Para mayor información visita nuestra página Web "},{"type":"text","text":"https://www.usmpvirtual.edu.pe/","marks":[{"type":"link","attrs":{"href":"https://www.usmpvirtual.edu.pe/"}},{"type":"textColor","attrs":{"color":"#0747a6"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#0747a6"}}]}]}]}],"conditions":{"11":{"i":{"co":{"cIds":{"6":["9"]}},"operator":"OR","groups":[{"operator":"AND","checks":[{"fieldId":"6","type":"SOME_OF","constraint":["9"]}]}]},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Otros","conditions":["11"]}},"questions":{"8":{"type":"tl","label":"Nombre del Estudiante","description":"","validation":{"rq":true},"jiraField":"customfield_10043","questionKey":""},"13":{"type":"cd","label":"Programa","description":"Seleccione la maestría a la que pertenece","validation":{"rq":true},"choices":[{"id":"1","label":"Maestría E - Business","other":false},{"id":"2","label":"Maestría en Solución de Conflictos","other":false},{"id":"3","label":"Maestría en Derecho en Ciencias Penales","other":false},{"id":"4","label":"Maestría en Ciencias Contables y Financieras con mención en Gestión de Riesgos y Auditoría Integral","other":false},{"id":"5","label":"Maestría en Ciencias Contables y Financieras con mención en Tributación Fiscal y Empresarial","other":false},{"id":"6","label":"Maestría en Medicina","other":false},{"id":"7","label":"Maestría en Gerencia en Servicios de Salud","other":false},{"id":"8","label":"Maestría en Salud Ocupacional","other":false},{"id":"9","label":"Maestría en Educación con mención en Informática y Tecnología Educativa","other":false},{"id":"10","label":"Maestría en Educación con mención en Docencia Virtual","other":false},{"id":"11","label":"Maestría en Educación con mención en Políticas y Gestión de la Educación","other":false},{"id":"12","label":"Maestría en Seguridad Ciudadana y Criminología","other":false}],"questionKey":""},"14":{"type":"tl","label":"Celular","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"rt","label":"Descripción","description":"","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"adf":{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"Descripción"}]}]}},"questionKey":""},"7":{"type":"tl","label":"D.N.I","description":"","validation":{"rq":true,"mnc":8,"mxc":12},"jiraField":"customfield_10057","questionKey":""},"3":{"type":"at","label":"Cargar Archivos","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Tema de Ayuda","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Consejería de Matrícula (programación académica, plan de estudios y elección de asignaturas)","other":false},{"id":"2","label":"Gestión de Matrícula (segunda cuota de pago y registro de asignaturas para estudiantes con pago adelantado, saldo a favor, confirmación de pagos y matrícula)","other":false},{"id":"3","label":"Problemas con la Matrícula (revisión de estados de convenios, problemas en la plataforma, errores e incidencias durante la matrícula)","other":false},{"id":"4","label":"Reincorporación y Continuidad (convalidación, cambio de modalidad y estudiantes irregulares)","other":false},{"id":"5","label":"Gestión de asignaturas ( Consultas relacionadas con horarios, docentes, calificaciones y materiales de las asignaturas)","other":false},{"id":"6","label":"Actividades académicas (Consultas sobre tareas, evaluaciones, enlaces de clases e informe de similitud de Turnitin)","other":false},{"id":"7","label":"Acompañamiento académico (Consultas sobre asesoría virtual, tutoría académica y seguimiento por riesgo académico)","other":false},{"id":"8","label":"Reprogramaciones académicas (Consultas sobre la solicitud y el seguimiento de reprogramaciones académicas)","other":false},{"id":"9","label":"Otros","other":false}],"questionKey":""},"1":{"type":"tl","label":"Asunto","description":"","validation":{"rq":true},"jiraField":"summary","defaultAnswer":{"text":"Asunto"},"questionKey":""}}},"uuid":"0f23ff35-17f6-4067-a6a0-2f0959ee4acd"},"linkedJiraFields":["summary","description","customfield_10043","customfield_10057"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}